iw8 Privacy Policy

This Privacy Policy ("Policy") describes how iw8 ("we", "us", "our") collects, processes, stores and shares personal data of users ("you", "your") who access or use the iw8 platform at iw8.lat. This Policy applies to all registered account holders, visitors browsing the platform without an account, and any person who contacts iw8 support. By registering an account or using the iw8 platform you acknowledge that you have read and understood this Policy and consent to the processing of your personal data as described herein.

iw8 is committed to protecting your personal data. We apply appropriate technical and organisational measures to safeguard your information against unauthorised access, accidental loss, destruction or disclosure. This Policy is reviewed periodically and updated to reflect changes in our practices or applicable law. The date of the most recent update appears at the foot of this page.

What You Should Know at a Glance

Six key facts about how iw8 handles your personal data.

1. Information We Collect

Categories of personal data collected when you use the iw8 platform.

• Identity data: Full name, date of birth, gender and government-issued ID document details collected at registration or during KYC verification to confirm your identity and confirm you are aged 21 or over.
• Contact data: Bangladesh mobile phone number and email address used to register your account. These are used for account verification, transactional notifications, and support communications. iw8 will not use these to send unsolicited marketing without your explicit consent.
• Financial data: bKash, Nagad, Rocket or Upay wallet identifiers, bank account references and transaction records necessary to process deposits and withdrawals in BDT. iw8 does not store full card numbers. Payment data is handled through secured third-party payment processors.
• Usage and gaming data: Records of games played, bets placed, amounts wagered and won, session durations and platform navigation patterns. This data is used for account management, responsible gaming monitoring, fraud detection and platform improvement.
• Technical data: IP address, device type, operating system, browser type and version, time zone, and pages visited. This data is collected automatically via cookies and server logs and is used for security, platform performance monitoring and fraud prevention.

2. How We Use Your Information

The purposes for which iw8 processes the personal data it collects from Bangladesh users.

• Account management: To create and maintain your iw8 account, verify your identity, process deposits and withdrawals in BDT, and provide access to iw8 games including cricket betting, live casino, slots, crash games and fish games.
• Legal and compliance obligations: To comply with applicable anti-money-laundering (AML) obligations, KYC requirements, age verification obligations and any other legal or regulatory requirements applicable to the operation of iw8's services in Bangladesh.
• Fraud and security: To monitor platform activity for suspicious patterns, detect and prevent fraud, money laundering, collusion, use of automated tools and other prohibited conduct described in our Terms & Conditions, and to protect the security of other iw8 users.
• Responsible gaming: To support our responsible gaming programme by monitoring gaming patterns that may indicate problem gambling, administering self-exclusion and deposit limit requests, and delivering session time reminders to registered users.
• Platform improvement and analytics: To analyse aggregated, anonymised usage data to understand how Bangladesh players interact with iw8, identify technical issues, improve game selection, and optimise the mobile-first experience. iw8 does not use individual user data for profiling or targeted advertising without explicit consent.

3. Legal Basis for Processing

The lawful grounds on which iw8 relies when processing your personal data.

• Contractual necessity: Processing that is necessary to perform the contract between you and iw8 — for example, creating your account, processing your deposits and withdrawals, and providing access to games — is carried out on the basis of contractual necessity.
• Legal obligation: Processing that is required by applicable law — including AML checks, KYC verification, age verification, and fraud reporting obligations — is carried out on the basis of legal obligation.
• Legitimate interests: Processing for fraud prevention, platform security, responsible gaming monitoring, and improving the quality of iw8's services is carried out on the basis of iw8's legitimate interests, provided those interests are not overridden by your fundamental privacy rights.
• Consent: Where iw8 relies on consent — for example, sending optional marketing communications about promotions relevant to Bangladesh players — you may withdraw that consent at any time by contacting iw8 support or by using the opt-out mechanism in the relevant communication.

4. Sharing Your Information

The limited circumstances in which iw8 may share your personal data with third parties.

• Payment processors: bKash, Nagad, Rocket, Upay and banking partners receive the minimum financial data necessary to process your deposit or withdrawal transaction. These providers operate under their own privacy policies and are responsible for the security of data within their systems.
• Game and technology providers: Third-party game studios such as Pragmatic Play, Evolution Gaming, Spribe and others whose games are available on iw8 may receive pseudonymised session data (e.g. a session token and stake amounts) necessary to deliver their games. They do not receive your name, mobile number or payment details.
• Legal and regulatory authorities: iw8 may disclose personal data to law enforcement, financial intelligence units, courts or regulatory bodies where required by applicable law or a valid legal order. Where legally permitted to do so, iw8 will notify you of such a disclosure.
• Business transfers: In the event that iw8 undergoes a merger, acquisition or sale of all or part of its assets, your personal data may be transferred to the acquiring entity as part of that transaction. We will provide notice before your personal data is transferred and becomes subject to a different privacy policy.

iw8 requires all third-party service providers who receive personal data to maintain appropriate technical and organisational security measures and to process that data only for the specific purposes for which it was shared with them. iw8 does not authorise third-party providers to use your personal data for their own marketing purposes.

5. Cookies and Tracking Technologies

How iw8 uses cookies and similar technologies when you access the platform.

• Essential cookies: Strictly necessary to operate the iw8 platform. These include session authentication tokens that keep you logged in while you navigate between pages, and security cookies that protect against cross-site request forgery. These cookies cannot be disabled without breaking core platform functionality.
• Analytics cookies: Used to collect anonymised data about how users navigate the iw8 platform, which pages are visited most frequently, and how long sessions last. This data helps iw8 improve the platform experience for Bangladesh players. Analytics cookies do not identify you personally.
• Preference cookies: Store user preferences such as language selection and notification settings so that iw8 can deliver a personalised experience on your next visit. You may clear these cookies through your browser settings at any time without affecting your ability to use the platform.

6. Data Retention

How long iw8 retains your personal data after account registration or closure.

When personal data is no longer required for any legitimate purpose, iw8 will securely delete or anonymise it so that it can no longer be associated with you. Where complete deletion is not immediately possible due to backup systems or archiving procedures, iw8 will isolate the data from further processing until deletion is feasible.

7. Your Rights

The rights you hold over your personal data held by iw8 and how to exercise them.

• Right of access: You may request a copy of the personal data iw8 holds about you and information about how it is being used. We will provide this in a clear and accessible format within a reasonable period of your request.
• Right to rectification: If you believe that personal data iw8 holds about you is inaccurate or incomplete, you may request that it be corrected or completed. You may also update certain account details directly through your iw8 account settings.
• Right to erasure: You may request that iw8 delete your personal data. This right is subject to limitations where retention is required by applicable law (for example, AML record-keeping obligations) or where iw8 has a legitimate interest in retaining the data that overrides your erasure request.
• Right to restriction: You may request that iw8 restrict the processing of your personal data in certain circumstances — for example, while the accuracy of data you have disputed is verified, or while an objection to processing is considered.
• Right to object: You may object to iw8 processing your personal data on the basis of legitimate interests. Where you object, iw8 will cease processing unless it can demonstrate compelling legitimate grounds that override your interests, rights and freedoms, or where processing is necessary for the establishment, exercise or defence of legal claims.

To exercise any of these rights, contact the iw8 support team via live chat on the platform or by email at [email protected]. Please describe your request clearly and provide sufficient information for us to verify your identity. iw8 will acknowledge your request promptly and respond within a reasonable period.

8. Security of Your Data

No method of transmission over the internet or method of electronic storage is completely secure. While iw8 takes all reasonable precautions to protect your personal data, we cannot guarantee absolute security. In the event of a data security incident affecting your personal data, iw8 will notify you as required by applicable law and take all appropriate steps to contain and remediate the incident as swiftly as practicable.

9. Minors and Age Restriction

10. Changes to This Privacy Policy

11. Contact Us About Privacy

If you have any questions, concerns or complaints about this Privacy Policy, or if you wish to exercise any of your data rights, please contact the iw8 privacy support team. We are available 24 hours a day, 7 days a week, Bangladesh Standard Time (UTC+6), via live chat on the iw8 platform.

You may also reach us by email at [email protected]. Please note that email is displayed as plain text only and is not a clickable link. Copy and paste the address into your email client manually. For the fastest response to privacy-related requests, live chat is recommended. iw8 is committed to resolving all privacy concerns fairly, transparently and promptly.